Payment

Payment for all services must be received either in advance or immediately after treatment.

We have HICAPS and EFTPOS available for all patients in clinic. The health fund card must be presented at the time of payment on the day treatment was received. Read more about claiming your visit with health insurance.

Cancellation policy

All cancellations with less than 24 hours notice (including failure to attend) will incur a charge. The cancellation fee is 50% of the scheduled service fee for all physio, massage and infant massage sessions. The cancellation fee is 100% of the scheduled service fee for all group sessions including yoga and Physio Group Programmes (PGP’s).

Physio Group Programmes (PGP’s)

PGP’s/group exercise sessions can be paid for casually or you are able to get a 5 or 10 class pass. Class passes are valid for 3 months from the time of purchase.

Baby massage

Any private baby massage sessions are charged as a physiotherapy service to the baby IF the baby has physiotherapy cover. It CAN NOT be claimed on the parents fund.